Cimalpes

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Cimalpes

Val d'Isere

230 avis

Our customer satisfaction index


87%

Based on 230 reviews on 1 Agency

Evaluation criteria


Home4.6/5
Bedroom4.5/5
Cleanliness4.6/5
Location 4.6/5
Price/quality ratio4.0/5

Language of the review





Customer Alliance


Customer Alliance is an independent customer review service provider. Customer Alliance helps to collect certified reviews from Cimalpes customers; Each notice you find has been left by a real customer and cannot have been manipulated. This in order to create a relationship of trust between the company and you - the customer.

"Very good, excellent location."
By Iain Robertson
40 y.o.
on 25/04/2022
"We enjoyed the use of the accommodation."
By MB
40 y.o.
on 21/04/2022
Cimalpes
answered
Hello, thank you for your comment. We are happy that your stay went well. We hope to see you again !
"Really enjoyed our stay - accommodation suited our needs perfectly. Great locations."
By Maria
50 y.o.
on 03/04/2022
Cimalpes
answered
Thank you for your feedback. We are happy to readyour stay went well ! We look forward to welcoming you back :)
"Alles ok"
By Eva
60 y.o.
on 02/04/2022
"Very good"
By Nicola
40 y.o.
on 01/04/2022
"Very good."
By Martin Bryars
70 y.o.
on 01/04/2022
"The chalet was wonderful, it exceeded our expectations . It was equipped with everything we needed . Warm , spacious and being in the old part of the village it was so peaceful at night ."
Anonymous
50 y.o.
on 01/04/2022
Cimalpes
answered
Many thanks for your response. We are happy you enjoyed our services and your holidays. We look forward to hosting you again next winter. Best regards
"Zeer goed."
By Peter De Waele
60 y.o.
on 29/03/2022
"Lappartement était de standing et très bien situé, propre. Malheureusement le bruit incessant dans la rue toute la nuit (passants) nous a empêché de passer des nuits paisibles/complètes du à de nombreux réveils en pleine nuit. A cela sest ajouté des bruits provenant des étages du dessus (mouvements régulier de mobilier et bruits de pas très forts) qui débutaient à 7h pour se terminer à 22h. Ce séjour très agité nous a malheureusement influencé à quitter lappartement une nuit avant la fin de notre séjour. Nous navons malheureusement pas eu loccasion de profiter et de nous reposer tel nous laurions souhaité."
Anonymous
30 y.o.
on 28/03/2022
Cimalpes
answered
Bonjour, merci d'avoir pris le temps de laisser un commentaire. Nous sommes ravis que l'appartement ait été à la hauteur de vos attentes et navrés que des bruits extérieurs aient perturbé votre séjour. Nous espérons vous accueillir de nouveau, peut-être dans un appartement à l'environnement plus calme.
"avec cimalpes = excellente"
Anonymous
50 y.o.
on 28/03/2022
Cimalpes
answered
Bonjour, merci pour votre commentaire positif. Au plaisir de vous accueillir de nouveau à Val d'Isère l'année prochaine ! :)
"Excellente"
Anonymous
60 y.o.
on 21/03/2022
"Ayant quelque problèmes de chauffage, l'agence cimalpes a été très réactive pour que nous soyons rétablis"
By DECOSTERE
60 y.o.
on 21/03/2022
Cimalpes
answered
Bonjour, merci pour votre commentaire. Nous sommes ravis que votre expérience avec Cimalpes se soit bien déroulée. Nous mettons tout en œuvre pour que votre séjour se passe dans les meilleures conditions. Au plaisir de vous accueillir de nouveau !
"Globalement bonne"
By Mourier
60 y.o.
on 14/03/2022
"bon séjour."
Anonymous
60 y.o.
on 14/03/2022
"appartement de grande qualité et fonctionnel"
By Dominjon
60 y.o.
on 10/03/2022
"Très bien - processus de location très fluide, appartement bien placé et en bon état."
By FERRANDOU
40 y.o.
on 10/03/2022
"Excellente"
By Odinot
60 y.o.
on 05/03/2022
"Très positive. Laccueil a été excellent, la préparation de lappartement était de très bon standing. Un immense merci à léquipe sur place grâce à laquelle nous avons pu attraper une navette en urgence en dernière minute."
By Emmanuel Sirieys
50 y.o.
on 04/03/2022
Cimalpes
answered
Merci d'avoir pris le temps de nous faire un retour. Nous sommes ravis que nos services aient répondu à vos attentes et que vous ayez passé un bon séjour ! Au plaisir de vous recevoir de nouveau :)
"Bien, chalet très agréable."
Anonymous
40 y.o.
on 04/03/2022
"Excellent experience from booking to the end of the stay. Fast and efficient booking process and appreciated the communications in English."
By Andy Davies
50 y.o.
on 03/03/2022
"Bonne semaine"
Anonymous
50 y.o.
on 02/03/2022
"Very easy and pleasant ladies to deal with."
Anonymous
60 y.o.
on 02/03/2022
"The experience was good. Communication could have been better and it would have been good to have the documentation earlier. 1 week before departure, is too late."
Anonymous
50 y.o.
on 28/02/2022
Cimalpes
answered
Hello, thank you for your comment. We are delighted that your experience with Cimalpes went well. We take note of your comment about the documentation. We look forward to seeing you again!
"Equipe efficace et à notre écoute tout au long de notre séjour"
Anonymous
50 y.o.
on 21/02/2022
Cimalpes
answered
Bonjour, merci pour votre commentaire. Nous sommes ravis que votre séjour à Val d'Isère se soit bien déroulé ! Au plaisir de vous revoir prochainement.
"J'ai trouvé cette première experience avec Cimalpes très satisfaisante de la reservation au retour des clefs."
Anonymous
50 y.o.
on 16/02/2022
Cimalpes
answered
Merci pour votre commentaire. Nous sommes ravis que votre première expérience avec Cimalpes se soit bien déroulée ! Au plaisir de vous accueillir de nouveau l'hiver prochain !
"Agréable mais déception sur la vue"
By Denise
40 y.o.
on 15/02/2022
Cimalpes
answered
Bonjour et merci pour votre retour. Au plaisir de vous accueillir de nouveau dans nos plus belles propriétés avec une vue à couper le souffle ;-)
"A wonderful place to stay, great rooms, very clean with plenty of space for us all to relax. Location was fantastic, if we come back to Val d'Isère we will be booking this one again!"
By Ben Wood
30 y.o.
on 14/02/2022
Cimalpes
answered
Thank you for your warm comment ! we're happy that your stay went well. See you soon !
"Très bonne"
Anonymous
30 y.o.
on 13/02/2022
Cimalpes
answered
Merci pour votre retour :) Au plaisir de vous accueillir de nouveau !
"We had a very enjoyable time at the beautiful apartment. The space was very clean and very tastefully decorated and had good quality fittings."
By Tony
50 y.o.
on 12/02/2022
Cimalpes
answered
Thank you for your warm comment ! we'are happy that your stay went well !
"Bien dans l'ensemble."
By HOUOT
40 y.o.
on 09/02/2022
Cimalpes
answered
Bonjour et merci d'avoir pris le temps de nous faire un retour. Au plaisir de vous accueillir lors d'un prochain séjour :) Bien cordialement
"Generally good - but a few points could do better"
Anonymous
50 y.o.
on 08/02/2022
Cimalpes
answered
Thank you for your comment. We hope to see you again next year, perhaps in an apartment closer to the slopes.
"Super verblijf gehad! Het appartement ligt vlakbij de piste en is zeer compleet uitgerust."
By A. van Rijssel
50 y.o.
on 03/02/2022
Cimalpes
answered
Thank you for your comment, we are delighted that your stay went well !
"GLOBALEMENT SATISFAISANT"
Anonymous
60 y.o.
on 03/02/2022
"We booked through booking.valdisere but ended up dealing with Cimaples, which, as it turned out, is an estate agency representing individual landlords - that is not a 3rd, but already a 4th party! One month before our check-in we asked to cancel our reservation because of the COVID restrictions at the time. Although the contract we'd signed had a COVID clause, it was largely useless because it stipulated that the conditions (border closures, lockdowns etc) should be met ON THE day of arrival. Cimalpes told us that in our case we could only get the money back if they found another customer/lessee. We waited for two weeks. Then, after a slight nudge and much to our relief, we were told that new customer had been found. But the following day (over 24 hours later), after we cancelled other arrangements (shuttle bus, hotel in Geneva etc), Cimalpes told us that it was a mistake and we had to travel or else lose the 25% deposit (in fact we'd been asked to pay more than 25%) Although it was Cimalpes' mistake, I tried to find a solution that would be mutually beneficial: - I suggested that they keep this money as a deposit for next year - the answer was 'no' - I asked to book a smaller unit because some of the members of the group had already made other plans - the answer was 'no' Hoping to find other grounds for activation of the COVID clause I sent TWO ticket cancellations: Transavia from Paris for me, and AirFrance from Lyon for two other members of the party - but that was still not enough to activate the elusive COVID clause. All I can say is their COVID clause is worthless if the terms stipulated have to be met on the day of arrival. What if the government regulations change the day before? Ski trips cannot be planned overnight, as you well know. Moreover, the whole time La Canadienne wasn't available for booking on booking.valdisere , which I imagine most people go to looking for accommodation. We checked twice on the website and the apartment appeared as booked and unavailable. So if there were customers willing to book it instead of us they simply couldn't. After all this mess, instead of offering us a small discount or reduction or another gesture of goodwill, Cimalpes tried to get more money out of us by adding another item to the bill - Carre Neige insurance - without notifying us beforehand! When I contested the charge, we were told that this insurance was compulsory for anyone skiing in France. However, Cimalpes' own Booking Contract states: "It will be possible for you to add an insurance named "Carré Neige" (3/day/person), at the ski pass desk of the resort." In sum, we were really dissatisfied with the service offered by Cimalpes and had no desire to travel to Val d'Isere at that point. When we arrived, another drama ensued with Cimalpes demanding we pay a 4000 euro security deposit with one credit card. When we asked to split the deposit between three members of the group they sent us links to do it online although we were physically present in the office with credit cards in our hands. In the end, one friend ended up paying the whole deposit by himself, thereby using up all of his available credit ! (and that's on the first day of a trip to one of the most expensive skiing resorts). In fairness, the residence turned out to be exactly the way we'd imagined it to be and even better. When we had problems (e.g. WiFi), it was just a matter of a quick phone call or popping into the agency office and the problem would be solved. A welcome gift was a nice touch and so were the wood logs left on the balcony for the fireplace. Anne-Laure was particularly nice and helpful and even drove us to the residence on the day of arrival. Merci!"
By Leo S
40 y.o.
on 30/01/2022
Cimalpes
answered
Dear Sir, Thank you for taking the time to give us your feedback. Firstly, please know that we are sorry for your dissatisfaction and are fully aware of the inconvenience of the situation. Regarding the cancellation conditions for stays taken during the winter season, this year they were specifically adapted to take into account various scenarios caused by the pandemic. Our specific cancellation conditions were accessible on our website and via our commercial partner at the time of booking, and when your contract was drawn up. As the movement restriction conditions werent met on the day that the contract began (a condition stipulated by our terms and conditions), we were not able to apply these specific conditions. We can assure you that the Cimalpes teams did everything in its power to find different solutions that might have been able to meet your request. As the property owner was unfortunately unwilling to postpone the stay, we had no other choice but to put our cancellation conditions into practice. Taking out Carré Neige insurance is now a requirement in our business, we made the exceptional decision not to oblige you to take it out. Please be aware that Cimalpes earns no commission or fee from the cost of Carré Neige insurance. Finally, concerning the damage deposit amount, this is not debited from cards (though a single 1 charge may be debited depending on the type of credit card), but card imprints are taken using a specific tool that cannot be divided between multiple people. This means there it is not possible for the deposit amount to have been taken from your friends card. We are nonetheless delighted to hear that the rest of your stay went well, and that the Cimalpes team were able to efficiently and enthusiastically respond to all of your requests during your stay. We sincerely hope to welcome you for another stay at a future date. We hope that we have answered the points you raised, and of course remain at your disposal. The Cimalpes Team
"Our stay in Petit Alaska was fantastic - the best apartment we have stayed in in Val DIsere! The apartment is luxurious, comfortable and well equipped. It was great to have a bathroom for each of the bedrooms, as well as an extra toilet. The open plan living area is fantastic for relaxing after a day on the slopes and the kitchen is well equipped for cooking. The final touches by Cimalpes were much appreciated and really nice to arrive to! (Slippers, champagne, sunglasses etc)"
By Clare Ford
20 y.o.
on 26/01/2022
Cimalpes
answered
Hello, Thank you very much for your positive feedback! We are glad that your stay went well. We would be delighted to welcome you back!
"un chalet exceptionnel, conforme au descriptif de l'agence et une excellente écoute quand on leur a dit qu'il n' y avait plus de reception tv ils ont su faire intervenir le technicien tres rapidement."
Anonymous
50 y.o.
on 24/01/2022
Cimalpes
answered
Bonjour, merci d'avoir pris le temps de laisser un commentaire. Nous sommes ravis que votre expérience avec Cimalpes se soit bien déroulée. Au plaisir de vous accueillir de nouveau !
"TRÈS BON CONTACT, TRÈS PRO"
Anonymous
40 y.o.
on 13/01/2022
Cimalpes
answered
Bonjour et merci pour votre retour ! Au plaisir de vous accueillir de nouveau :) Bien cordialement
"Excellent experience in all senses."
Anonymous
50 y.o.
on 11/01/2022
Cimalpes
answered
Many thanks for your response. We are happy you enjoyed our services and your holidays. We look forward to hosting you again !
"Appartement tres agréable. Bien situé, belle décoration et bien agencé. C'est dommage que le penthouse du dessus ait été utilisé chaque soir / nuit pour des soirées très bruyantes ce qui empêchait nos enfants de dormir"
By gafsi
40 y.o.
on 08/01/2022
Cimalpes
answered
Merci d'avoir pris le temps de nous laisser un avis. Nous prenons en compte vos remarques afin d'améliorer les futurs séjours à cette propriété. Au plaisir de vous revoir l'hiver prochain malgré tout.
"Malheureusement, ces 2 semaines ont été perturbées par de nombreux problèmes. Tout dabord les clefs données nétaient pas les bonnes, puis nous avons eu à subir une suite deau dans la salle de bain et enfin nous avons été privé deau chaude pendant une journée suite à une défaillance du chauffe-eau."
By Remy chave
50 y.o.
on 04/01/2022
Cimalpes
answered
Merci d'avoir pris le temps de nous laisser un avis. Nous prenons note de l'ensemble de vos remarques et comptez sur nous pour que cela n'arrive plus.
"Excellente !"
By Bacholle
30 y.o.
on 04/01/2022
Cimalpes
answered
Bonjour, Merci d'avoir pris le temps de laisser un avis. Nous prenons note de vos commentaires, et nous en faisons par au propriétaire afin que ce dernier puisse réajuster tout cela. Au plaisir de vous accueillir de nouveau, nous souhaitons une agréable journée.
"Excellente! Appartement spacieux, chaleureux, confortable et très bien équipé. Il est aussi très bien situé. Juste devant larrêt de la navette, à cinq minutes de marches des commerces et du centre ville."
Anonymous
50 y.o.
on 31/12/2021
Cimalpes
answered
Bonjour, merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis de lire que votre séjour se soit bien déroulé. Au plaisir de vous accueillir de nouveau !
"Très bien. À lécoute et réactif."
Anonymous
50 y.o.
on 28/12/2021
Cimalpes
answered
Bonjour, nous vous remercions pour vos remarques positives notamment sur l'équipe. En espérant vous revoir en station prochainement ! Bien cordialement
"Une semaine magique dans un chalet magnifique et convivial nous donnant limpression dêtre à la maison et tellement bien situé au coeur du village !"
By Levaché
50 y.o.
on 28/12/2021
Cimalpes
answered
Bonjour, merci d'avoir d'avoir pris le temps de nous faire un retour. Nous avons hâte de vous accueillir à nouveau, dans le cadre d'un prochain séjour au coeur de nos plus belles destinations :)
"Un grand merci, nous avons beaucoup apprécié notre séjour. Expérience très réussie !!"
Anonymous
50 y.o.
on 28/12/2021
Cimalpes
answered
Nous vous remercions pour vos remarques positives sur l'équipe et le logement. Nous sommes ravis de lire que votre séjour se soit bien déroulé ! En espérant vous accueillir lors de votre prochaines vacances ;-) A bientôt !
"Très bel appartement, bien situé."
Anonymous
50 y.o.
on 28/12/2021
Cimalpes
answered
Nous vous remercions pour votre retour positif. En espérant vous accueillir lors de votre prochain séjour ! Cordialement
"Very good and happy with the accommodation."
Anonymous
50 y.o.
on 22/12/2021
Cimalpes
answered
Many thanks for your response. We are happy you enjoyed our services and your holidays. We look forward to hosting you again. Best regards
"Excellente"
Anonymous
40 y.o.
on 15/09/2021
Cimalpes
answered
Bonjour et merci pour votre retour positif ! A bientôt :)
"Parfaite !"
By BONDUELLE
40 y.o.
on 13/09/2021
Cimalpes
answered
Bonjour et merci pour ce retour positif ! Très belle journée !
"Parfaite !"
Anonymous
50 y.o.
on 13/09/2021
Cimalpes
answered
Bonjour, notre équipe vous remercie pour votre retour ! Très belle journée et au plaisir de vous recevoir de nouveau :-)
Cimalpes was born in the French Alps from the dream of two entrepreneurs passionate about their Alpine lifestyle. Today, Cimalpes’ mission is to share this passion with its guests by hosting them in the most charming chalets and apartments, and by accompanying them to organize a memorable holiday in our ski resorts. The Cimalpes teams will be delighted to meet your every need; let us treat you to the Cimalpes promise.

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With more than 3,000 reservations per year, Cimalpes enables more than 25,000 holidaymakers to benefit from hotel comfort in their own accommodation each winter.

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