How can I cancel my booking?
Any cancellation must be notified by registered mail. The date of delivery will determine the cancellation date.
In case of cancellation emanating from the tenant, the conditions below will be applied:
- From the reservation date to 61 days: the deposit is not returned to the tenant
- From 60 to 31 days: 75% of the stay will be charged to the tenant
- From 30 days and the date of arrival or no presentation at the beginning of the stay: 100% of the stay will be charged to the tenant
For any cancellation for which the reason is justified, and in case Cimalpes is able to re-book the property after cancellation, the amount paid may be returned to the tenant unable to honor its contract. Any stay shortened or interrupted by the tenant will not give right to any refund.
However, when booking online on Cimalpes.ski, we systematically offer as an option the subscription to the cancellation insurance policy. This insurance is available for any rental of €10'000 (VAT included) per week or less. This insurance applies to both the cancellation or interruption of a stay. The cost of the insurance is 3% of the public rental price (TTC).
For detailed information, please contact our ski holiday experts.