General terms and conditions of sale

Any cancellation must be notified by registered mail. The date of presentation of the letter will determine the date of cancellation.

In case of cancellation by the tenant, the following conditions will apply:

From the date of reservation to 8 weeks: the deposit is retained
Less than 8 weeks before the arrival date: 100% of the stay 

Receive a 100% credit note if you are unable to travel due to Covid-19.

Applicable on reservations made on or after 11/15/2020

Guests will receive a 100% credit to be used within 12 months in the event of cancellation at any time prior to arrival, IF the reason for cancellation falls within one of the conditions below, and is effective on the date of arrival at the accommodation:

- If travel or border restrictions in France (decreed by the French government in response to COVID-19) prevent the person who made the reservation from traveling to France or the rental property.

- If France or the Chamonix resort is listed on the Travel Red List.

- If a hotel-quarantine in the client's home town or country is required for travelers returning from France. This does not apply to home quarantine.

- If there is a mandatory lockdown and travel ban in France or in the home country of the person who made the reservation.

The customer will be able to obtain a credit note to postpone the dates within 12 months under the following conditions:

- The client may cancel the reservation at any time, however - if the client cancels the reservation and on the date of stay there are no travel restrictions and the resort is open, the credit will be made only in the event that the property has been re-rented in the interim. If the property has not been re-rented and the client still wishes to cancel, the amount paid will be retained.

If the client has to leave early for any of the same reasons above, a credit note will be issued for the nights the client did not stay in the property.