Cimalpes

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Cimalpes

Travel safely

How do we make your stay safe?

Book your stay with complete peace of mind thanks to our flexible cancellation policy.


Flexible cancellation terms - Season 2021-2022

FOR PROPERTIES WITH 100% REFUND*

Book your property with peace of mind thanks to our flexible cancellation policy.

In order to make your stay in our destinations a pleasure, in the event of cancellation, we undertake to refund your stay in accordance with the terms and conditions below. 

The refund of the stay and the expenses incurred (deposit) are 100% refundable if the traveller was unable to travel due to at least one of the following scenarios linked to the pandemic occurring and being effective on the date of the stay:

  • If the government of the country of origin of the person who made the reservation forbids all, except essential, travel abroad to France.
  • If travel or border restrictions in France (ordered by the French government in response to the pandemic) prevent the person who made the reservation from travelling to France or to the rented property.
  • If the ski resort in which the property is located is ordered to close its ski lifts activities
  • If the French government decides, up to the day before arrival, to impose quarantine restrictions on the country or geographical zone of the property for the period of the client's stay. This is on condition that the client does not spend the quarantine period in the reserved property.
  • If there is a mandatory lockdown and travel prohibition in France or the country of origin of the person who made the reservation.

 

If the client can justify being unable to travel due to at least one scenario related to the pandemic as described above in our cancellation conditions, a refund will be made according to the following modalities :

  • The client can cancel their reservation at any time. The deposit and the balance if paid will be kept until the date of arrival and returned no later than 15 days afterwards if one of the conditions described in our cancellation conditions is effective at the time of the booked stay.
  • If the client cancels their reservation, and on the date of their stay none of the above cancellation conditions are effective, their deposit will be refunded solely in the case where the property has been re-let in the meantime. If the property has not been re-let, and the client still wishes to cancel, the stay is not refundable.
  • A cancellation fee of 95€ will be retained. 

 

*The conditions for Covid cancellations are specified on the page for each property.

condition annulation | Cimalpes


Flexible cancellation terms - Season 2021-2022

FOR PROPERTIES WITH 75% REFUND*

Book your property with peace of mind thanks to our flexible cancellation policy.

In order to make your stay in our destinations a pleasure, in the event of cancellation, we undertake to refund your stay in accordance with the terms and conditions below. 

1- 100% refund for cancellations occurring more than 7 days before arrival for at least one of the following reasons and according to the conditions below

2- Refund 75% for cancellations occurring within 7 days prior to arrival for at least one of the reasons and according to the conditions below (Cimalpes commission will be calculated on the retained amount)

 If the traveller was unable to travel due to at least one of the following scenarios linked to the pandemic occurring and being effective on the date of the stay:

  • If the government of the country of origin of the person who made the reservation forbids all, except essential, travel abroad to France.
  • If travel or border restrictions in France (ordered by the French government in response to the pandemic) prevent the person who made the reservation from travelling to France or to the rented property.
  • If the ski resort in which the property is located is ordered to close its ski lifts activities
  • If the French government decides, up to the day before arrival, to impose quarantine restrictions on the country or geographical zone of the property for the period of the client's stay. This is on condition that the client does not spend the quarantine period in the reserved property.
  • If there is a mandatory lockdown and travel prohibition in France or the country of origin of the person who made the reservation.

 

If the client can justify being unable to travel due to at least one scenario related to the pandemic as described above in our cancellation conditions, a refund will be made according to the following modalities:

  • If the client cancels his reservation more than 7 days before arrival: The deposit and the balance if paid will be kept until the date of his stay and will be returned within a maximum of 15 days if one of the scenarios described in our cancellation conditions is effective at the time of his stay.
  • If the client cancels his reservation less than 7 days before arrival: 75% of the stay will be kept until the date of his stay and will be returned within 15 days maximum if one of the scenarios described in our cancellation conditions is effective at the time of his stay.
  • If the client cancels their reservation, and on the date of their stay none of the above cancellation conditions are effective, their deposit will be refunded solely in the case where the property has been re-let in the meantime. If the property has not been re-let, and the client still wishes to cancel, the stay is not refundable.
  • A cancellation fee of 95€ will be retained. 

 

*The conditions for Covid cancellations are specified on the page for each property.

Cimalpes was born in the French Alps from the dream of two entrepreneurs passionate about their Alpine lifestyle. Today, Cimalpes’ mission is to share this passion with its guests by hosting them in the most charming chalets and apartments, and by accompanying them to organize a memorable holiday in our ski resorts. The Cimalpes teams will be delighted to meet your every need; let us treat you to the Cimalpes promise.

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With more than 3,000 reservations per year, Cimalpes enables more than 25,000 holidaymakers to benefit from hotel comfort in their own accommodation each winter.

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