Travel safely

How do we make your stay safe?


We understand that the ever-changing Covid-19 situation creates a lot of uncertainty and that you may be nervous about going on a trip. Our team is here to reassure you!


17 years of experience

Our travel experts are at your disposal every step of the way to ensure that your holiday is as serene as possible in these unpredictable times. We are here to help you from start to finish, with personalised assistance wherever you are.


100% refunded

With Cimalpes, you can book your holiday with confidence, change your travel plans if the disruption caused by the coronavirus prevents you from travelling or the ski resort is ordered to close. In addition, all our customers are entitled to a 100% guaranteed refund due to the following Covid-19 related scenarios:

  • If the government of the country of origin of the person who made the reservation advises against all but essential travel abroad to France.
  • If travel or border restrictions in France (ordered by the French government in response to Covid-19) prevent the person who made the booking from travelling to France / property.
  • If the ski resort in which the property is located is ordered to close for winter sports activities (e.g. ski lifts are closed).
  • If the French government decides to quarantine the property during the client's stay.
  • If we are unable to accommodate the client in the property they have booked due to a case of Covid-19 declared in the property.


25,000 holidaymakers in safety

As always, your dedicated Cimalpes team is there for you. Our sales and reception teams devote 100% of their time to our customers' requests. Although it is impossible to say for sure about the coming season, Cimalpes is confident that travellers will favour our resort this winter. Your safety is at the centre of our priorities: particular vigilance and strict measures have therefore been deployed to ensure the most efficient protocol:


All the staff is equipped with masks during reception and visits to the accommodation to ensure everyone's safety.


Each branch is equipped with non-contact hydro-alcoholic gel dispensers and disposable masks. They are at your entire disposal.


The principle of social distancing will always be applied and respected, whether in agencies or during reception at the chalets.


New cleaning and disinfection methods have been implemented with the use of a virucidal disinfectant complying with standard EN 14476 and, as a measure of vigilance, our teams will pay particular attention to the following points: door and window handles, wall switches, sockets, lift buttons, handrails, digicodes, household appliances, sinks and taps, tables, chairs, sanitary facilities.


We provide full reimbursement when ski resorts and borders are closed and we are in a health pandemic. Your safety is at the centre of our priorities to ensure you have a peaceful stay.


How to get to the resort by public transport

  • Wearing a mask is compulsory on the platforms and in the buses.

Ski lifts

  • Wearing a mask is compulsory in the queues and on the ski lifts.
    Daily disinfection of contact areas.

At the equipment hire company

  • Wearing a mask is compulsory.
  • Disinfection of the rented equipment.
  • Hydroalcoholic gel available.

In your accommodation and the Tourist Offices

  • Wearing of the mask is compulsory in common and enclosed areas.
  • Hydroalcoholic gel available.
  • Disinfection of contact surfaces and increased frequency of cleaning.

In bars / restaurants

  • Seat consumption only.
  • Table spacing of at least 1 metre or presence of a fixed or removable wall providing physical separation.
  • Wearing of masks is compulsory for customers when moving around the establishment.
  • Hydroalcoholic gel available.
  • Disinfection of contact surfaces and increased frequency of cleaning.

At the Ski School

  • Wearing of the mask is obligatory at the beginning and end of the lessons, for the instructor and for students aged 11 and over.

In buildings, for public areas

  • Wearing of the mask is compulsory for people aged 11 and over.
  • Hydroalcoholic gel available.
  • Surface disinfection.
  • Disinfection of equipment on loan (bibs, DVA, etc.).


We are aware of the disruption caused by the Covid-19 to travellers, and we are here to help.  For more information, please see our FAQ.

We thank you for your trust and wish you a pleasant stay in the French Alps!


Cimalpes was born in the French Alps from the dream of two entrepreneurs passionate about their Alpine lifestyle. Today, Cimalpes’ mission is to share this passion with its guests by hosting them in the most charming chalets and apartments, and by accompanying them to organize a memorable holiday in our ski resorts. The Cimalpes teams will be delighted to meet your every need; let us treat you to the Cimalpes promise.